Unacceptable Parcel Service

I am so stinkin' peeved right now at UPS. Ordered my phone, was supposed to be here TODAY, got home, NO PHONE. So, I checked the tracking number and there was an "exception" posted stating that the receiver (me) had moved (I did not). So, I called AT&T and they called UPS because I have NOT moved (from the address that they had on file). They tried to deliver my phone to ### W Name St instead of ### E Name St where I do live and so UPS decided to deliver it to their drop off point 35miles away. AND to top it off, they told AT&T that they would NOT redeliver and it would set at the drop off point for 5 days after which they would send it back to AT&T. AND it can only be picked up from 4:30-5:30pm Monday - Friday, which excludes normal work schedules. The lady at AT&T profusely apologized and she was quite kind. The UPS dude was a complete jerk. SO, that was my afternoon. Now, I have to drive 35miles to go get my phone (thankfully tomorrow is my day off) or wait 5 days for it to set at the drop off point EVEN THOUGH UPS KNOWS WHERE IT'S SUPPOSED TO GO, and THEN wait for it to go back to AT&T, THEN wait for AT&T to resend it and HOPE that UPS doesn't screw it up again. Next time I'll ask for FedEX!! [Yes, today I am stereotyping all of UPS because of one huge dorkass guy. I'm sure I'll be over it tomorrow!!]